|DOMESTIC SHIPPING OPTIONS|
|FIRST CLASS MAIL - Free||UPS GROUND - $13.00|
|PRIORITY MAIL - $7.00||UPS 2ND DAY AIR - $28.00|
|EXPRESS MAIL - $21.50||FED EX OVERNIGHT - $52.75|
FREE USPS FIRST CLASS MAIL (Postal Service) SHIPPING FOR ALL ORDERS in the continental U.S.
In order to be insured, EXPRESS MAIL & FEDERAL EXPRESS shipments require a signature upon delivery. If you would like this SIGNATURE REQUIREMENT WAIVED, (so as not to delay delivery if recipient isn't available to sign) please let us know in the comments section of the order form. If we don't hear otherwise, we will require a signature. Important: If you WAIVE the SIGNATURE REQUIREMENT, please know the shipment WILL NOT be INSURED. Package Tracking only available with Express Mail and UPS shipments.
SILVER MINE GIFTS, LLC
PO BOX 1343
PALM HARBOR FL 34682-1343
PHONE: 727-599-0826 (NOT TOLL FREE)
Please call only during normal business hours 9AM-5PM (Eastern Time Zone). There is not always someone available to answer the phone, but if you leave a detailed message, we will be happy to return your call.
The BEST way to communicate with us is by EMAIL. We will respond as promptly as possible to any questions that you might have. You can email us by clicking on the "E-mail Us" Link at the top of this page.
PRICING: Please note that all prices are in U.S. Dollars. Shipping and handling are not included.
ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If additional charges for shipping, handling or insurance apply to your order or if sales taxes apply, we will also let you know those amounts at that time.
SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. All Florida residents will pay sales tax based on the county they live in.
OUR SHIPPING POLICY:
INTERNATIONAL SHIPPING: We only ship within the United States and it's Territories
OUR RETURN POLICY: Sale of engraved items is final and will not be refunded. We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please email us before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within Fourteen (14) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within Fourteen (14) days of the date from which you contact us regarding the return.
OUR RESTOCKING POLICY: If you return an item and you have received FREE shipping because your order total was over $100, we charge a restocking fee equal to the amount we paid to ship (insured) the item to you initially. This usually ranges from $5 - $8. If you paid for the initial shipping, there is no restocking fee charged and you will receive a refund as long as the item is returned to us in unused and undamaged condition.
OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.
FRAUD NOTICE: We will cooperate with the necessary authorities in prosecuting to the fullest extent of the law - IF YOU ATTEMPT TO DEFRAUD US WITH A STOLEN OR INVALID CREDIT CARD, ETC.
Silver Mine Gifts reserves the right to refuse processing of any transaction we feel may be of a fraudulent nature. ALL CREDIT CARD PURCHASES MUST BE ABLE TO HAVE ALL BILLING INFORMATION REGISTERED WITH THE ISSUING BANK VERIFIED. NAME, STREET ADDRESS & PHONE NUMBER ARE MANDATORY FOR THE ORDER TO BE PROCESSED.
WE CAN NOT BE HELD RESPONSIBLE for Delays which are the result of Shipping Services - We will normally have your Order shipped within 72 Hours - Except weekends.